COMMENTS AND COMPLAINTS
We aim to give the best possible service at all times and we welcome comments and suggestions for change. If you are unhappy with any aspect of our service or your treatment, please let us know. Then, if you still feel dissatisfied, formal complaints should be made in writing to the following address:
Complaints Lead
Garstang Medical Practice
Kepple Lane,
PR3 1PB
who will take up the matter on your behalf and keep you fully informed in writing. We will endeavour to put right whatever has gone wrong and take the opportunity, where necessary, to improve our practice. If you remain dissatisfied with the outcome, you may refer the matter to:
The Parliamentary and Health Service Ombudsman
Citygate
47-51 Mosley Street
Manchester
M2 3HQ
Tel: 0345 015 4033
Ombudsman website
You may also approach PALS, Health Watch or the Independent Health Complaints Advocacy for help or advice.
The Patient Advice and Liaison Service (PALS) is based at Royal Preston Hospital or Royal Lancaster Infirmary.
