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PATIENT FEEDBACK

Below is some of the feedback we have received from our patients at both Windsor and Landscape surgeries. We always appreciate suggestions and comments from our patients to let us know where we are performing well, and in which areas we can try and improve. 

Please have a read through some of the feedback we have received from our Patients.

"Generally the service is very efficient. However, I want to cancel an appointment for the next day and today is Thursday afternoon. How can I cancel that appointment for tomorrow morning before I leave to get to a hospital appointment at 7.30am. The phone just says the Surgery is closed and not open until 8.30 Friday morning at which time I am not able to ring them to cancel. Does this then make me one of last months abysmal record of 63 patients not turning up for an appointment? There is no facility for making any cancellation on the web or on the net, or by going into the surgery when it is closed."

We have three facilities available to cancel appointments when the surgery is closed. If you have a mobile number registered with us we send appointment reminders by SMS and you can cancel via text reply. Patients registered online with patient access can book and cancel their appointments online, as well as ordering repeat prescriptions and accessing a summary of their medical record. If you would like to register for either of these services, then please ask at reception. For Patient Access you will need to bring with you two forms of ID such as your passport, driving licence, birth certificate, or any of these documents dated within the last 12 months; bank statement, council tax statement, P60/P45. 

You can also leave a message on our repeat prescription answerphone service to cancel your appointment on 01995 603500.


"The doctors I have seen have been great. I did however want to register to get my prescriptions on line. I gave my driving licence but apparently this is not enough. I have been a patient at Garstang Medical Practice for many years and I would have thought this would have been sufficient."

Thank you for your feedback. You can use Patient Access to book appointments, order repeat prescriptions, change contact details and view part of your medical record online.

If you would like to register for Patient Access you can do so by visiting our reception desk, you must do so in person and bring with you two forms of ID, one presenting your photo and the other your address. For example your photo driving licence, passport, national 60+ bus pass, birth certificate, or any of these documents dated within the last 12 months; bank statement, council tax statement, P60/P45. Whilst this may seem a little formal for patients we have known many years, it is important that we adhere to a strict policy regarding this to ensure patient confidentiality is not compromised. Patient Access is only available to those aged 16 or over. Please note if you would like access to view part of your medical record (medications, allergies/adverse reactions,  immunisations, test results and coded data such as reason for consultation) there is also a consent form to complete in reception/online after reading the information leaflet. This leaflet explains the importance of security and keeping your information safe regarding online access. You can also view this leaflet on our website http://www.windsorsurgery.nhs.uk/patient_access.htm


"Nurse Angela Dever, always reassuringly professional, one of the best in my book, especially with a needle!!" 

"Nurse Elaine Rowe is an outstanding practioner! Explains all very thoroughly, Made me feel relaxed. She is also very competent at her job!"

"I would like to give special praise to both Nurse Leslie Hardman and Nurse Practitioner Mandy Guthrie for their professional and sympathetic manner in treating me over the past few months."

"Dear Mandy, Just a quick note to let you know what your phone call on Friday night meant to me! You were right.. I would have been worrying about the blood results all weekend! A quick phone call meant all the difference...It showed you cared. You are a credit to the practice. Thanks a million."


Below is some of the feedback posted through NHS Choices.

Best GP practice I ever had

"Have been treated recently by a Dr who is incredibly competent and kind, solved my problem without the need for medication, which is the best result I ever had, unfortunately I am moving house soon and will need to register at a new GP practice, will be very lucky to find one as great as Landscape, would highly recommend them, whole team are fantastic and you can tell they enjoy their jobs and want to be there helping people. Excellent work everyone, thank you so much for all your help."

Visited Landscape in July 2016. Posted on 02 September 2017

Thank you so much

"With so much negativity in the media concerning access to medical care, my husband and I want to say Thankyou to the Winsor Surgery for more than twenty years of amazing care. I have had MS for 45 years and my husband had heart surgery 5 years ago. We have always had access to a Doctor, Nurse Practioner or Nurse if we have needed it and been treated with a high level of professionalism in a relaxed and comfortable way. The reception staff have done an excellent job in facilitating this. The District Nursing team do a great job too. I'm really grateful they are there when I need them. Today the staff made it possible for me to get the help I needed really quickly. So thank you all very much.. "

Visited Windsor in August 2016. Posted on 09 August 2016

Very efficient service

"Over the weekend of 9/10 January I was not very well. Monday morning I rang the surgery and got through pretty quick.The nice mannered receptionist managed to get me an appointment for the afternoon with the doctor (who had a trainee doctor with them) I was asked about my problem and the thoroughness the two doctors went to was very impressive.I just want to let you know how good the service at the surgery was. Thank you"

Visited Windsor in January 2016. Posted on 12 January 2016

 

Below is some of the feedback recieved through the Friends and Family Test surveys

"Polite, professional, helpful staff who really want to help you".

“Efficient and helpful receptionists. Wonderful doctors and nurses almost a pleasure to attend even on the most stressful of occasions”

“Best. ..very pleasant staff   and thought for workers  e.g later appointments, Nothing to complain about”

"Was seen immediately &received excellent care from Dr so 1st rate Service"

"Everyone is so helpful and kind i think they are wonderful"

"I was able to see a Nurse Practitioner quickly. She was friendly, knowledgeable and informative."

"Very happy with surgery and the attention given from first making appointment."

"My doctor took the time to listen and as helped me though a very difficult time."

"Courteous, efficient and respectful"

"Excellent care and detailed attention during my appointment with the Nurse Practitioner. Very satisfied."

 

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Patient Access

Myerscough College

Use the link below to visit our Myerscough Students page.

Patient Access

Patient Access

Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.

NHS 111

NHS 111

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Friends and Family Test

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.

NHS Choices

NHS Choices

NHS Choices is the online 'front door' to the NHS.  Get insights into the factors that influence visits to NHS Choices provided by the NHS Choices reporting team.

Patient UK

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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